Return Privacy

Due to hygiene standards and the nature of human hair products, we do not accept returns or issue refunds unless the product is defective or an error was made on our part. However, exchanges may be accepted under the following conditions:

Eligibility for Exchange

• Requests must be made within 3 days of receiving the product.
• Hair must be unused, unwashed, uncut, and in original packaging (bundles with tags and ties intact).
• Hair must be in the same condition as received—free from odor, styling products, or alterations.

No-Eligible Items for Return/Exchange

• Hair that has been worn, installed, dyed, cut, or manipulated in any way (including closures/frontals).
• Clearance or discounted items
• Over-kept items
• Custom orders or special requests

Exchange Process

1. Contact us by phone or email at info@kiakubeauty.ca within 3 days of receiving your order.
2. Provide your order number (if applicable) and reason for the exchange.
3. If approved, the customer is responsible for return shipping costs unless the error was made by Kiaku Beauty.
4. Once the returned item is received and inspected, an exchange will be sent or store credit will be issued if the item is unavailable.

Defective or Incorrect Items

• If you receive a defective or incorrect item, you must notify us within 48 hours of delivery.
• We will arrange an exchange  once the item is returned and inspected.